Assistant Housekeeping Manager – Grand Mercure

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Job Descriptions

  • To report to the Housekeeping Manager on the running of the Department during her shift.
  • To relief in the absence of the Housekeeping Manager and Floor Supervisor.
  • To assist the Housekeeping Manager in certain responsibility and overseas the day to day operation as establish by Housekeeping Manager.
  • To ensure that the highest standard of cleanliness and maintenance in all areas under Housekeeping Department are met.
  • To assist, assign and supervise any Supervisor in their work and handling problems.
  • To train, motivate and evaluate staff accordingly.
  • To ensure that all work done according to the Department’s procedures, systems and policies.
  • To ensure that the Company’s rules and regulations are being followed.
  • To ensure that the Housekeeping of all stocks records, printed forms, cleaning and guest supplies are up to date and accurate.
  • To make sure that monthly inventory of Linens, Guest Supplies, Chemicals, Housekeeping Equipment are carried out accordingly.
  • To carry out continuous training on the job for all Housekeeping Employees.
  • To maintain a close working relationship between Housekeeping and other Departments, especially Front Office and Maintenance.
  • To handle any guest complaints, missing items, damages and report to the Housekeeping Manager.
  • To check Guest Rooms for cleanliness and readiness of occupied rooms and make sure that the highest standard are met.
  • To set up cleaning schedules for Public Area and Rooms.
  • To ensure that the key policies set are followed accordingly – make sure that is control of in the issuing and returning of floor master keys from Maids and Cleaners.
  • To comply with the Hotel’s rules and regulations.
  • To promote a good flow of communication with all staff and to conduct meetings in the absence of the Housekeeper if necessary.
  • To carry out efficiently instructions or assignments given by the Housekeeping Manager.

Job Requirements

Essential And Optional Requirements

  • Fluent in Vietnamese and English (both written and spoken)
  • Problem solving, reasoning, motivating, organizational and training abilities.
  • Leadership Skills
  • Diploma in Hotel Management, Housekeeping, or related field.
  • 2 years related experience, including supervisory experience, or an equivalent combination of education and experience
  • Power Point
  • Word
  • Opéra


Desired Skills and Experience

  • Level of Education: Vocational education
  • Areas of study: Hospitality
  • Professional experiences: 1 to 2 years
  • Languages essential: English (Primary tongue)

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