Chinese Customer Care

Việc làm đã hết hạn

Job Descriptions

  • Effectively handle our customer’s inquiry through email, phone or other direct or indirect ways which aim at answering the question, solving the complaint or any other issues/matters
  • Actively keep track of Customer’s complaints in dedicated Gameloft or Third-Party Company tools
  • Identify and solve customer’s problem through Gameloft or Third Party Company tools
  • Identify outstanding cases with Customers and report these cases to the Customer Care Local Lead or directly to the corresponding Gameloft Department
  • Be able to communicate freely in written and oral forms in the languages that the Agent has been assign to and be able to create ‘template’ answers to Customers
  • Comply with the Gameloft Studio Rules and Regulations regarding Internal behavior and working rules
  • Support and report to Asia Customer Care Lead on other assigned task

Job Requirements

  • Fluent level on Chinese Mandarin (written and spoken);
  • Fluent level of English language will be a plus.
  • Good Microsoft Office skills;
  • Aptitude for communication and team work;
  • Excellent interpersonal relationship;
  • Responsibility and patient;
  • Experience in Customer Care will be a plus.
  • Be able to concentrate and perform accurately;
  • Be able to change productively and to handle other tasks as assigned.

Cảm ơn bạn đã đăng ký, hệ thống sẽ gởi email thường xuyên cho bạn.

Tự tin chiến thắng
mọi cuộc phỏng vấn!

Thư viện câu hỏi phỏng vấn đa dạng với nội dung được góp ý bởi các chuyên gia nhân sự hàng đầu.


Gửi video trả lời phỏng vấn của bạn để nhận được những lời khuyên hữu ích
từ chuyên gia.

Hãy cài đặt ứng dụng ngay hôm nay!