Chinese Customer Care

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Job Descriptions

  • Effectively handle our customer’s inquiry through email, phone or other direct or indirect ways which aim at answering the question, solving the complaint or any other issues/matters
  • Actively keep track of Customer’s complaints in dedicated Gameloft or Third-Party Company tools
  • Identify and solve customer’s problem through Gameloft or Third Party Company tools
  • Identify outstanding cases with Customers and report these cases to the Customer Care Local Lead or directly to the corresponding Gameloft Department
  • Be able to communicate freely in written and oral forms in the languages that the Agent has been assign to and be able to create ‘template’ answers to Customers
  • Comply with the Gameloft Studio Rules and Regulations regarding Internal behavior and working rules
  • Support and report to Asia Customer Care Lead on other assigned task

Job Requirements

  • Fluent level on Chinese Mandarin (written and spoken);
  • Fluent level of English language will be a plus.
  • Good Microsoft Office skills;
  • Aptitude for communication and team work;
  • Excellent interpersonal relationship;
  • Responsibility and patient;
  • Experience in Customer Care will be a plus.
  • Be able to concentrate and perform accurately;
  • Be able to change productively and to handle other tasks as assigned.

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