Community Customer Service Associate

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Job Description

  • Manage members on online community platforms daily – including social media, blogs, and forums.
  • Build and maintain positive experiences on all touch points by ensuring high levels of responsiveness and timely engagement.
  • Monitor online conversations and participate in them to build brand visibility.
  • Locate and engage advocates within the communities to foster dialogue.
  • Gather community feedback to achieve best possible user experience.
  • Analyze performance of different platforms and engage in continual optimization.
  • Create content and write posts on social media channels

Job Requirements

  • Good degree from recognized university.
  • Excellent understanding of local communities.
  • Passionate about online community management, with prior experiences in administrator/moderator roles.
  • Highly meticulous with strong project management and executional abilities.
  • Ability to analyse data and make report
  • Strong work ethics and performance-driven.
  • Reliable and good team player who enjoys a fast-paced environment.
  • Experience in social media management and foreign language is plus
  • Fresh graduates are welcomed to apply.

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