Consumer Relations Staff

Việc làm đã hết hạn

Job Description

  • Ensure functioning in line with global and regional best practices in order to deliver excellent service to consumers and provide actionable consumer feedback to internal stakeholders
  • Ensure implementing the global/regional strategic direction of Consumer Relations on local level
  • Ensuring the timely resolution of consumer concerns, ensuring an effective response including compensation& appropriate action is taken to maximize consumer satisfaction while minimizing company liability
  • Manages high risk/sensitive complaints (ie foreign matter, injury/illness, media/legal threats) and collaborates with internal stakeholders to establish root cause & provide findings/resolution to consumers and customers.
  • Responsible for creation and continuous maintenance of a knowledge database that includes standard responses to most frequently asked questions and complaints as well as product and company information.
  • Only where applicable, conducts personal visits to consumers to exchange affected product with compensation/ reimbursement and settle issue with consumer personally.
  • Responsible for sensitive complaint and tracking of the progress

Job Requirements:

  • Customer service orientation and detail-oriented
  • Strong communication skills (both in verbal and written Vietnamese/English)
  • Good problem-solving skill
  • Problem analysis and problem-solving
  • Follow company policies and department KPIs
  • Complete other tasks assigned by leader/manager on time at expected quality level
  • Participates and provides expertise as a member of the team
  • Take part in building a good culture for Team: helpful, honest, solitary
  • Ensure no gossip for customers and colleagues
  • Keep all proprietary information of company and provided accounts confidential
  • Participate required/advanced training; ensure that skills and knowledge are met expectation and job requirement
  • Friendliness, enthusiasm and competence
  • Proficient in Word, Excel, Outlook, Internet
  • Adaptability
  • Team player – able to work well under high pressure

Cảm ơn bạn đã đăng ký, hệ thống sẽ gởi email thường xuyên cho bạn.

Tự tin chiến thắng
mọi cuộc phỏng vấn!

Thư viện câu hỏi phỏng vấn đa dạng với nội dung được góp ý bởi các chuyên gia nhân sự hàng đầu.


Gửi video trả lời phỏng vấn của bạn để nhận được những lời khuyên hữu ích
từ chuyên gia.

Hãy cài đặt ứng dụng ngay hôm nay!