Customer Experience Associate

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Job Descriptions

  • Make drivers and passengers happy: Promptly manage taxi bookings and customer service enquiries to ensure that drivers and passengers are happy with Grab
  • Train and guide taxi drivers and passengers: Serve as the one-stop resource on training and guiding our clients (taxi drivers and passengers) on using our app and marketing promotions
  • Solve problems: Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media
  • Build and maintain client relationships: Maintain good relationships and community building efforts with taxi drivers and passengers

Job Requirements

  • Prior experience in sales & customer service preferred
  • Relentless drive: Highly driven, proactive and independent; willingness to work night and weekend shifts preferred
  • Attention to detail: Strong attention to detail and can follow protocol
  • Positive Attitude: Be positive and never take NO as the answer.

Yeah!
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