- Make drivers and passengers happy: Promptly manage taxi bookings and customer service enquiries to ensure that drivers and passengers are happy with Grab
- Train and guide taxi drivers and passengers: Serve as the one-stop resource on training and guiding our clients (taxi drivers and passengers) on using our app and marketing promotions
- Solve problems: Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media
- Build and maintain client relationships: Maintain good relationships and community building efforts with taxi drivers and passengers
- Prior experience in sales & customer service preferred
- Relentless drive: Highly driven, proactive and independent; willingness to work night and weekend shifts preferred
- Attention to detail: Strong attention to detail and can follow protocol
- Positive Attitude: Be positive and never take NO as the answer.