Customer Experience Executive

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Job Description

  • Plan and organize activities to increase customer engagement and retention rate such as sending out happy birthday cards, Movie Day, Teacher Day etc.
  • Hold special events to recognize and reward top students, welcoming new students and farewell current students
  • Organize free tutor service for students in need of extra academic assistance
  • Organize, coordinate and facilitate center activities for students and parents
  • Hold parent meeting to inform them about student’s development
  • Prepare miscellaneous student reports
  • Perform administrative tasks as assigned by center management team and assist other center/YOLA staff as needed

Job Requirements

  • Minimum Vocation Training or Bachelor Degree
  • 2 year experiences
  • Customer Service experience is an advantage. Strong preference is given to individuals with customer-facing experience in education and/or service industry
  • Strong customer service mindset, results-driven and striving for work excellence
  • High moral ethics and professional work-place behavior
  • Clean and tidy in appearance and has high grooming standard
  • Good written and verbal communication in English and Vietnamese
  • Good organizational, planning, and problem solving skills
  • Good communication, interpersonal and analytical skills
  • Good PC skills in MS Office


  • A set of unique and effective learning products and support services catering to the learning needs of our students
  • A strong internal personal and professional support network
  • An exciting, close-nit, fun and professional working environment
  • Job diversity and opportunity to learn new skills
  • A clear career path and development plan for progress into senior positions

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