- Work directly with the departments concerned to seek the answer/solution handles customer complaints.
- Responsible for ticket escalation.
- Cooperate with team leader to improve the customer service process.
- Support team leader in ensuring achievement of the performance targets.
- Collection, analysis and reporting of data to team leader.
- Respect, support for customer, and give customers the right service solutions.
- The Information security commit of customer & company
- At least 1 year experience in the field of e-commerce.
- Ability to analyze data and proficiency in microsoft office.
- Ability to analyze problems.
- Strong communication and interpersonal skills.
- Fluency in Vietnamese and knowledge of English.
- High adaptability, hungry to learn and grow.
- High stress tolerance.
- Attention to detail and accuracy.
- Education level: College or above