Customer Service Officer

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Job Descriptions

  • Consulting students, handling customer inquiries in a professional manner, helping students find the courses that suit their English ability and requirements
  • Arranging placement tests and giving test result to students
  • In charge of the daily operations of the reception including answering the phone, greeting customers, collecting course fees etc.
  • Supporting online marketing activities such as forums, Facebook, Yahoo plus..
  • Monitoring together with management and relevant trainers the studying process of students during the course and support when students need it
  • Supporting the trainers with materials and final testing
  • Organizing marketing and promotional events
  • Develop/ maintain the relationship with past, current or future students
  • Maintaining a balance between the company policy and customers benefits. Handle the problems in the best interest of both company and customers
  • Dealing with suppliers on a daily basis
  • Ensuring the cleanliness and tidiness of the Business Skills office
  • Perform other duties as assigned by managers

Job Requirements

  • Be willing to work a flexible schedule and occasional overtime if needed.
  • Able to communicate fluently in English.
  • Demonstrate passion for excellence with respect to treating and caring for customers
  • Strong detail orientation.
  • Excellent communication skills, maintaining direct interaction with customers
  • Working independently, well organized, multitasking, honest, motivated and enthusiastic.
  • Proficiency in MS Word, Excel, PowerPoint and social networks


  • Full time (5 days/ week: from 1pm-10pm)
  • Working in a professional foreign environment
  • Working location: Downtown District 3 , HCMC
  • 25 days annual leave
  • 13th month salary
  • Quarterly bonus upon performance
  • Oversea company trip once a year
  • Opportunities to study English for free after passing the probationary period

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