- Efficient & high quality implementation of customer care at the centre.
- CSOs are responsible for customer care to all internal and external customers.
- At all time CSOs should know and be able to report on all aspects of the responsible areas related to sales and customer service efficient and high quality operations.
- Communicate well with other CSOs and ECs and staff from other departments in the centre including teachers, EFL admin staff, tea ladies, security guards and etc.
- Continuous Improvement
- Identify opportunities to develop, improve and add value to Apollo’s Centre
- Operations in line with the strategic goals of their centre(s) and the organization.
- Other duties assigned by the Centre Manager.
- Vietnamese national.
- Holder of Bachelor’s degree preferably in Englishor Foreign Trade
- Be proactive, interpersonal and detail-oriented.
- At least one year experience in the same position in FMCG companies is an advantage (regardless of industry).
- Excellent written and verbal communication skills, both in English and Vietnamese
- Proven selling and persuasive skill.
- Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook).