Customer Service Officer

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Job Description

  • Efficient & high quality implementation of customer care at the centre.
  • CSOs are responsible for customer care to all internal and external customers.
  • Reporting
    • At all time CSOs should know and be able to report on all aspects of the responsible areas related to sales and customer service efficient and high quality operations.
  • Communication
    • Communicate well with other CSOs and ECs and staff from other departments in the centre including teachers, EFL admin staff, tea ladies, security guards and etc.
  • Continuous Improvement
    • Identify opportunities to develop, improve and add value to Apollo’s Centre
    • Operations in line with the strategic goals of their centre(s) and the organization.
  • Other duties assigned by the Centre Manager.

Job Requirements

  • Vietnamese national.
  • Holder of Bachelor’s degree preferably in Englishor Foreign Trade
  • Be proactive, interpersonal and detail-oriented.
  • At least one year experience in the same position in FMCG companies is an advantage (regardless of industry).
  • Excellent written and verbal communication skills, both in English and Vietnamese
  • Proven selling and persuasive skill.
  • Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook).

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