Customer Service Officer (Yoga Dept)

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Job Description


  • Responsible for the operations of the Yoga department within assigned clubs including the implementation of all programs, classes, special events, including Master Classes, Workshops and Instructor Certification Programs


55% of the job is responsible for department operations

  • Conducts a minimum of 75-90 classes per month
  • Present Yoga Workshops twice per year
  • Yogi & I sessions maintained each month
  • Maintain high member participation through creative and progressive class programming and scheduling.
  • Increase class participation and member retention through special programs in the club and around the community (e.g. through special Workshops, local events and cross promotions)
  • Responsible for managing staff compensation including schedules and time cards
  • Oversee all Yoga procedures including equipment ordering, rollout schedules, upload schedule on online system, Yogi & I administration and equipment maintenance
  • Facilitation of marketing and promotion of promotional classes, new programs and new or guest instructors
  • Attend weekly Coordinator meeting to ensure transparency
  • Manage and implement clear communication with interdepartmental managers

35% Staffing/Training

  • Attract, hire and train instructors to meet staffing requirements.
  • Systematic evaluation of Yoga Instructors and monitoring of quarterly instructor evaluations to insure quality and adherence to company and industry guidelines
  • Ensure that all Yoga employees create class environments that exemplify enthusiasm, energy, and safety, meeting the outstanding customer service standards of California Fitness & Yoga Centers
  • Plan and delivers annual ongoing training & development of the instructor to ensure their continued growth & achieving teaching level expectation.

10% 7 habits of highly passionate team

  • We make Life Better by doing what we love.
  • We are Mavens Of Making Life Better through fitness.
  • We Play & Have Fun doing our jobs – Fitness is fun.
  • We Celebrate Growth and Recognize Achievement.
  • We Train, Train, Train, Train, Train – Constant and Never Ending Improvement is in our DNA.
  • We are responsible; always acting with Integrity & Accountability.
  • We maximize our Value by always doing & delivering more with less.

Job Requirements

  • 2-3 years of experience in operation or education.
  • Experience in sales admin or fitness/yoga operation is an advantage
  • English speaking is essential
  • Active, flexible, responsible

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