Customer Service Officer (Yoga Dept)

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Job Description

FUNCTIONAL OBJECTIVE:

  • Responsible for the operations of the Yoga department within assigned clubs including the implementation of all programs, classes, special events, including Master Classes, Workshops and Instructor Certification Programs

KEY RESPONSIBILITIES

55% of the job is responsible for department operations

  • Conducts a minimum of 75-90 classes per month
  • Present Yoga Workshops twice per year
  • Yogi & I sessions maintained each month
  • Maintain high member participation through creative and progressive class programming and scheduling.
  • Increase class participation and member retention through special programs in the club and around the community (e.g. through special Workshops, local events and cross promotions)
  • Responsible for managing staff compensation including schedules and time cards
  • Oversee all Yoga procedures including equipment ordering, rollout schedules, upload schedule on online system, Yogi & I administration and equipment maintenance
  • Facilitation of marketing and promotion of promotional classes, new programs and new or guest instructors
  • Attend weekly Coordinator meeting to ensure transparency
  • Manage and implement clear communication with interdepartmental managers

35% Staffing/Training

  • Attract, hire and train instructors to meet staffing requirements.
  • Systematic evaluation of Yoga Instructors and monitoring of quarterly instructor evaluations to insure quality and adherence to company and industry guidelines
  • Ensure that all Yoga employees create class environments that exemplify enthusiasm, energy, and safety, meeting the outstanding customer service standards of California Fitness & Yoga Centers
  • Plan and delivers annual ongoing training & development of the instructor to ensure their continued growth & achieving teaching level expectation.

10% 7 habits of highly passionate team

  • We make Life Better by doing what we love.
  • We are Mavens Of Making Life Better through fitness.
  • We Play & Have Fun doing our jobs – Fitness is fun.
  • We Celebrate Growth and Recognize Achievement.
  • We Train, Train, Train, Train, Train – Constant and Never Ending Improvement is in our DNA.
  • We are responsible; always acting with Integrity & Accountability.
  • We maximize our Value by always doing & delivering more with less.

Job Requirements

  • 2-3 years of experience in operation or education.
  • Experience in sales admin or fitness/yoga operation is an advantage
  • English speaking is essential
  • Active, flexible, responsible

Yeah!
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