Customer Service QA Executive

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Job Description

  • Responsible for doing daily QA and random check unsatisfied reasons with customer.
  • Finalize the QA, customer satisfaction results and unified final results with outsourcing team.
  • Do a training plan and organize the professional qualification test for Operators.
  • Gather, analyze and report on the concern issue and complaint data.
  • Collect, update and inform the policy as well as customer service process with relative department and outsourcing team.
  • Work with Customer Service Manager to construct a standard quality practice.
  • Respect, support and give customers as well as outsourcing team the right service solutions.
  • The Information security commit of customer & company.

Job Requirements

  • At least 1 year experience in the field of e-commerce.
  • Ability to analyze data and proficiency in Microsoft office.
  • Ability to analyze problems.
  • Strong communication and interpersonal skills.
  • Fluency in English.
  • High adaptability, hungry to learn and grow.
  • High stress tolerance.
  • Attention to detail and accuracy.
  • Education level: College or above.

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