- Responsible for doing daily QA and random check unsatisfied reasons with customer.
- Finalize the QA, customer satisfaction results and unified final results with outsourcing team.
- Do a training plan and organize the professional qualification test for Operators.
- Gather, analyze and report on the concern issue and complaint data.
- Collect, update and inform the policy as well as customer service process with relative department and outsourcing team.
- Work with Customer Service Manager to construct a standard quality practice.
- Respect, support and give customers as well as outsourcing team the right service solutions.
- The Information security commit of customer & company.
- At least 1 year experience in the field of e-commerce.
- Ability to analyze data and proficiency in Microsoft office.
- Ability to analyze problems.
- Strong communication and interpersonal skills.
- Fluency in English.
- High adaptability, hungry to learn and grow.
- High stress tolerance.
- Attention to detail and accuracy.
- Education level: College or above.