Customer Service Staff (Import)

Việc làm đã hết hạn

Working place: Floor 10, Charmvit Vuilding, 117 Trần Duy Hưng, Cầu Giấy, HN

Job Descriptions


  • Handle all Air and Sea Import Shipments to Hanoi airport / Haiphong port


Duties and responsibilities include, but are not limited to:

  • Handling nominated and free-hand shipments,
  • Receiving Pre-alert via Mail or UPS System & open the file,
  • Checking documents, all details of each shipment; come back to origin agent for any discrepancies between HB/L and MB/L,
  • Track & trace for arrival time of each shipment,
  • Arranging delivery for DDU / DDP shipment, import tax & duty as per UPS rule, if any,
  • Contacting with carriers for payment of destination charge, if any,
  • Updating system as per SOP
  • Releasing D.O to consignee,
  • Solving all related concerns / problems.
  • Handling customer enquiries professionally to maximize customers’ satisfaction.
  • Tactful in dealing with customer concerns, services recovery and special service requirements.
  • Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.
  • Perform other duties as assigned.

Job Requirements

  • 25-35 years old
  • Diploma/Degree in Economics (International Business, Logistics,  Sea Transportation) or relevant field
  • At least 2-3 year experience in Forwarding/ Logistics/ Express/ Transportation.
  • Prefer to have experience with handle global account or use E2K
  • Good communication skill in English and Vietnamese

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