Customer Service Staff (Import)

Việc làm đã hết hạn

Working place: Floor 10, Charmvit Vuilding, 117 Trần Duy Hưng, Cầu Giấy, HN

Job Descriptions

OVERALL RESPONSIBILITY

  • Handle all Air and Sea Import Shipments to Hanoi airport / Haiphong port

MAIN RESPONSIBILITY

Duties and responsibilities include, but are not limited to:

  • Handling nominated and free-hand shipments,
  • Receiving Pre-alert via Mail or UPS System & open the file,
  • Checking documents, all details of each shipment; come back to origin agent for any discrepancies between HB/L and MB/L,
  • Track & trace for arrival time of each shipment,
  • Arranging delivery for DDU / DDP shipment, import tax & duty as per UPS rule, if any,
  • Contacting with carriers for payment of destination charge, if any,
  • Updating system as per SOP
  • Releasing D.O to consignee,
  • Solving all related concerns / problems.
  • Handling customer enquiries professionally to maximize customers’ satisfaction.
  • Tactful in dealing with customer concerns, services recovery and special service requirements.
  • Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.
  • Perform other duties as assigned.

Job Requirements

  • 25-35 years old
  • Diploma/Degree in Economics (International Business, Logistics,  Sea Transportation) or relevant field
  • At least 2-3 year experience in Forwarding/ Logistics/ Express/ Transportation.
  • Prefer to have experience with handle global account or use E2K
  • Good communication skill in English and Vietnamese

Yeah!
Cảm ơn bạn đã đăng ký, hệ thống sẽ gởi email thường xuyên cho bạn.

Tự tin chiến thắng
mọi cuộc phỏng vấn!

Thư viện câu hỏi phỏng vấn đa dạng với nội dung được góp ý bởi các chuyên gia nhân sự hàng đầu.

 

Gửi video trả lời phỏng vấn của bạn để nhận được những lời khuyên hữu ích
từ chuyên gia.

Hãy cài đặt ứng dụng ngay hôm nay!