Customer Services Agent

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Job Description

  • Ensure high quality and efficiency of customer support through verbal and written (email, social media) communications

  • Provide help, advice and solution to Leflair customers; ensure professional and constant communication and follow-up with customers until expectations are fully met

  • Demonstrate ownership of requests and coordinate with internal departments at Leflair until expectations are fully met

  • Contribute to customer service’s standard procedures in order to constantly meet and improve the Service Level Agreement

  • Receive regular training and teach other team members customer service trainings

Job Requirements

  • Bachelor’s degree major in Business Administration, Customer Service or related fields.

  • Minimum of 1 year experience in customer service in related fields.

  • Excellent communication skills – written and verbal (Vietnamese and English) with strong listening, problem solving and greeting attitude

  • Great with people and natural empathy to step into the customer’s shoes

  • Results oriented and ability to prioritize works for effective implementation

  • Great interpersonal skills and teamwork oriented: interact effectively with all levels and function as an effective team member

  • Highly self-motivated, strong work ethic, enthusiastic, professional, proactive, meticulous and a “can-do” attitude

  • Long term oriented


  • Insights into e-commerce and knowledge of how departments work together

  • Chance to work in a developing industry with skyrocketing growth rates

  • High performing environment where results are more important than effort

  • Competitive salary and promotions based on employee skill set and success

  • A chance to work with high energy, international and innovative teams

  • Freedom in a responsible, collaborative and creative environment

  • Access to our Employee Stock Options

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