Customer Success Intern

Việc làm đã hết hạn

Job Description

  • Being responsible for a second-tire point of escalation from customer service team thus expected to solve cases related with ticketing and hotel-booking processing;
  • Serving as liaison between customer service with Hotel and Ticketing Team, and thus has to formulate request on required action and escalation needs to the right team;
  • Manage customer cases through case management and customer database applications;
  • Managing customer solving time with 01 hour;
  • Understanding basic troubleshooting if there is any problem related with reservation tools;
  • Handle hotel cases which included issuance, amendment, relocation, and complain cases;
  • Responsible for any tasks assigned by supervisor.

Job Requirement

  • Fresh graduate;
  • Customer-oriented;
  • 03 – month full-time;
  • Fluent in English, both spoken and written;
  • Preferred who has experienced at hotels or certificate of booking air tickets.

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