- Being responsible for a second-tire point of escalation from customer service team thus expected to solve cases related with ticketing and hotel-booking processing;
- Serving as liaison between customer service with Hotel and Ticketing Team, and thus has to formulate request on required action and escalation needs to the right team;
- Manage customer cases through case management and customer database applications;
- Managing customer solving time with 01 hour;
- Understanding basic troubleshooting if there is any problem related with reservation tools;
- Handle hotel cases which included issuance, amendment, relocation, and complain cases;
- Responsible for any tasks assigned by supervisor.
- Fresh graduate;
- 03 – month full-time;
- Fluent in English, both spoken and written;
- Preferred who has experienced at hotels or certificate of booking air tickets.