Customer Support Executive

Việc làm đã hết hạn

Job Description

  • Learn and understand company’s products.
  • Take care of customers through company’s channels including social channels, Live chat, skype and emails (all clients of BSS are foreigners).
  • Consult and offer solutions matching customers’s needs.
  • Manage customer infomation.
  • Coordinate with Developers to solve technical requirements of customers.
  • Nurture potential customers and maintain relationships with existing customers.
  • Solve problems of errors, refund, warranty and guarantee customer satisfaction.
  • Other tasks assigned.

Job Requirement

  • Graduated in economics or marketing.
  • Passionate for e-commerce industry and marketing.
  • Fluency in English (especially reading and writing).
  • Excellent communication and negotiation skills.
  • Effective team working skills.
  • Interested in start-ups and fast moving environments.
  • Pro-active, open-minded, efficient under pressure and continuous learner.

Benefits

  • Salary: $250 – $400.
  • Work 5 days a week.
  • Working in an youthful and professional environment. 90% of members are 9x, we always support each other.
  • We have a dining-room, bedroom and stress free zone with beanbag cushions, sofa and games.
  • Tea and coffee are always available for staff. Besides, our office is equipped with bookshelves consisting of a wide range of books.
  • We usually organize team building, picnics, travel and other social activities, etc.
  • Other benefits according to the provisions of the Company and the Labor Code.

Gửi ngay CV của bạn tới địa chỉ email [email protected] với tiêu đề: “Tên vị trí ứng tuyển – Họ và tên ứng viên”

Địa chỉ văn phòng

Hanoi, Vietnam
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