E-Commerce Operations Executive

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Job Descriptions

  • Taking care of the web shop curation on sonice.vn, order management, UI/UX improvements and new integrations
  • Carefully choosing the right partners to operate our business (Shipping, payments, telecommunication companies etc.)
  • Improving and Establishing E-Commerce SOPs for internal and external stakeholders to guarantee a smooth communication and transaction flow between Sonice, Shops, Buyers, Delivery and Payment agents
  • Constantly update SOPs and train internal and external parties on changes made
  • Write guidelines, policies, agreements based on the defined SOPs for the end user (internal and external)
  • Work closely with the whole team to delight all stakeholders involved and make Sonice the most exciting place to buy and sell products in Vietnam
  • Monday to Friday: 8.30 – 12.00 / 13.30 – 18.00.

Job Requirements

  • Speak and write English and Vietnamese
  • 1-2 years of Experience in Business Development & Operations in the E-Commerce sector
  • 1-2 years of Experience in using Haravan, Magento, Odoo or similar E-Commerce Platforms
  • Feel confident to lead or co-lead a small team of talented individuals
  • Be a self-starter and proactive person
  • Confident in giving presentations to internal and external stakeholders
  • Deep understanding of user behavior in the E-Commerce field
  • Highly curious to try new things; fun-loving
  • Be a team player
  • Able to multi-task with an eye for details, resourceful and independent
  • Be able to meet tight deadlines
  • During peak times, it can be that the team is working outside of the mentioned time slots. Occasionally, the whole team sometimes works on weekends


Salary: based on experience


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