Front Desk Cum Customer Service Executive

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Job Description

Applicants should have a cheerful disposition, dependable, meticulous, flexible on job scope, punctual in attendance & reporting. You will operate with the highest levels of integrity and as the face of American Chiropractic Clinic; you will be a passionate member of our dynamic team.

  • Greet patients in a professional manner at their arrival & on the telephone.
  • Organizing & scheduling appointments;
  • Updating & filling out patient’s medical file;
  • Work closely with team members to ensure the arrangement & cleanliness at the lobby & reception area meet the management’s standard.
  • Handles cashier’s works when assigned.
  • Provide support to patients’ requests of documents relating to treatment.
  • Attract potential patients by answering inquiries of services on site, via phone or email.
  • Process messages from patients to doctor’s assistant to doctors;
  • Conduct follow-up phone calls with new patients & when patients do not follow through with the prescribed treatment plan.
  • Ability to maintain effective & organized systems to ensure timely patient flow.
  • Ad-hoc tasks given by immediate supervisor.

Job Requirements

  • Degree in the relevant field is preferred;
  • Minimum 1 to 2 years of relevant working experience;
  • Excellent customer service with good communication & interpersonal skills;
  • Good problem solving skills & the ability to handle conflicts;
  • Ability to work well under pressure & willing to work in shifts & overtime;
  • Must be a team player with positive attitude, showing empathy, proactive, flexible, energetic & adaptive to change;
  • Able to handle patient’s confidential information in a professional manner;
  • Strong organizational & planning skills;
  • Proficient in MS Office and patient management software;
  • Excellent command of Vietnamese & English, written & spoken.
  • Added advantage for applicant with 3rd language spoken (Chinese, Japanese, French, or Korean)

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Gender: Female
  • Job type : Permanent
  • Probationary period: 2 months
  • Training opportunities: Basic medical knowledge will be provided
  • Colleagues: Young & dynamic team


  • Daily Lunch provided for
  • Staff activities
  • 13th month
  • Free Chiropractic treatment

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