Owning the success metrics for customer satisfaction and facility operational and financial performance
Driving performance improvements through process development and innovation
Hiring, training, and managing Uber Experts
Collecting and reporting on performance data
Maintaining an awesome experience in our Greenlight locations
Cultivating the global Uber brand and augmenting it with local details
Bachelor’s degree with 3-10 years of relevant experience
Hotel or service team management, retail or other customer service experience strongly preferred
Solid verbal and written communication skills
Leadership in Customer Service – You’ll need truly world-class people skills to be able to influence partners as well as your team to deliver the Uber growth goals.
Analytical ability – We take an intensely data-driven approach to running our business. In order to efficiently manage the partner support centre you’ll be creating metrics to measure impact of your teams face-to-face interactions and use our data to make the right, operational decisions.
Process driven. You have strong organizational skills, and constantly look to rejig things to make them more efficient. You question ‘why’ and seek to upskill to improve outcomes for our partners and the business.
Business instincts – You are open and curious and enjoy thinking about what makes different businesses tick. You’re comfortable managing a P&L and reporting on metrics which show the success of your management decisions.
Employees receive free monthly Uber credits!
Shape the strategic direction of your city. Each city still operates like a start-up and from day 1, you’ll be a part of the action.
The rare opportunity to make a big impact such that everyone around you, including family and friends, are using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
Smart, engaged co-workers with whom to collaborate in an exciting and diverse office environment.