Support the daily operations through operational oversight and analysis
Handle escalations of more difficult support interactions
Manage scheduling, attendance, and general administration of Uber Experts
Train, coach, and guide Experts to drive quality and efficiency metrics
Own facility issues such as supplies, utilities, and branding
Improve processes on behalf of Uber Experts and partners
Actively contribute to the GL program through project work
Ideally you have a Bachelor’s degree with 1-3 years of relevant experience
Demonstrated background in solving complex customer problems
Customer support team management experience strongly preferred
Previous sales experience highly preferred
A problem solver. You’re ready to tackle complex customer problems without hesitation.
A mentor. You’re able to guide and coach your team to improve performance effectively.
Independent. You’re ready to manage a GL while balancing multiple priorities.
Analytical. You use metrics and data to guide and drive your decisions.
Employees receive free monthly Uber credits!
Shape the strategic direction of your city. Each city still operates like a start-up and from day 1, you’ll be a part of the action.
The rare opportunity to make a big impact such that everyone around you, including family and friends, are using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
Smart, engaged co-workers with whom to collaborate in an exciting and diverse office environment.