Guest Service Manager

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Job Descriptions

  • Ensure guests are booked in rooms requested. Ensure rooms are available prior to guests checking in
  • Monitor scheduling of personnel, often managing labor. For example, if business is busy, additional personnel may need to be called in. to meet their needs
  • Ensure all hotel amenities are available and in ready for guests. This may include coffee service, spa availability and pool openings
  • Actively interact with guests. Greeting guests, welcoming them and helping with check out is often necessary
  • The guest services manager also handles complaints according to the company’s policies
  • Oversee the running of the operation during the day. This may include training new personnel, helping where needed, and handling guest questions. It also involves ensuring customer service staff take breaks

Job Requirements

  • Minimum of 2 -3 years in a supervisory role in in a hotel/food and beverage operation
  • Good communication skills both English and Vietnamese
  • Good motivator of staff
  • Skilled on the job trainer
  • Efficient management skills to improve productivity
  • Only female candidates are preferred

Địa chỉ văn phòng

53 Nguyễn Đình Chiểu, Hồ Chí Minh, District 3, Vietnam
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