ISB Relationship Management Support, WSB (GCB6) – STA 6 months

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Job Descriptions

  • Join a fast moving team with an exciting client base. Get a first taste of a career as a frontline Corporate Banker
  • Closely work with RM to manage and responsible for his/her assigned portfolio
  • Follow up and cooperate with Product Partners / Operational Team to ensure customer’s smooth transactions/requests
  • Participates in enhancing quality of customers services as well as internal processes
  • Be the First Line of Defend to protect the bank from any Financial Crime Risk, escalate all potential risks / unusual activities to the management
  • Assist ISB client availability and revenue enhancement through the communication of Bank operational policy and guidelines
  • Maintain operational quality to act within policy guidelines and in line with both internal and external regulatory requirements
  • Support the ISB management team in optimising the potential value of  client relationships by processing the delivery of solutions, products and services appropriate to meet client needs through the appropriate channel
  • Contribute to the development of mutually beneficial relationships with clients
  • Ensure continuous and effective dialogue with counterparts across the ISB (s), wider Corporate / WSB and Global Relationship Team (GRB /GRM)
  • Adhere to the consistent application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks
  • Ensure responsibility for the delivery of efficient, accurate and timely processing of clients requests and transactions
  • Ensure losses through operational failings are minimised

Job Requirements

  • For internal HSBC staff only
  • Motivated, positive and eager to learn
  • Excellent verbal and written communication skills (English and Vietnamese)
  • Knowledge of the Bank’s operational procedures and systems
  • Proven track record in a client focussed environment
  • Experience of working in a teamwork environment
  • Proven  experience in identifying and managing the risks, issues and dependencies related to the business and in decision making
  • Customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered
  • An ability to get things done
  • Possess drive and resilience
  • Possess developed interpersonal skills
  • Possess planning, organisation and time management abilities

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