IT Staff (Helpdesk)

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Job Description

Helpdesk

  • In charge of installation and setup desktops/laptops for user at Back Office, Store & POS
  • Provide technical support; answer support queries onsite, via phone or email.
  • Maintain high degree of service for all support queries and adhere to all service management principles.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Log all calls on the service desk system and maintain full documentation.
  • Respond to enquiries from user and help them to resolve any hardware or software problems.
  • Maintain a log of any software or hardware problems detected.
  • Support users using Computer equipment by providing necessary training & advice.
  • Allocate more complex service issues to the relevant IT Support member.
  • Arrange for external technical support/services provider where problems cannot be resolved in house.
  • Monitor Inventory IT asset, keep record of database & handover confirmation.
  • Adherence to relevant corporate IT policies
  • Undertake other tasks assigned by IT Manager

Network

  • Install, configure, and support the LANs WANs and Internet systems (firewall, Router, Switch), ensure all system run smoothly and change configuration when necessary
  • Maintain network and workstation hardware and software.
  • Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
  • Perform routine backups and archival of files stored on the network to assist with disaster recovery.
  • Analyze user support statistics and other data and recommend appropriate measures.
  • Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.

 Job Requirements

  • University/College Graduate or equivalent, preferably in IT or relating technical areas.
  • Minimum 1 year experience in IT support or customer service for IT industry
  • Excellent knowledge of network LAN, WAN, computer software, hardware and security infrastructure.
  • Experience in IP telephony, Firewall, Windows Server 2003/2008/2012 R2, Active Directory, MS SQL, Microsoft
  • Office Suite, MS Exchange, antivirus software.
  • Customer-focused skill
  • Strong teamwork skill
  • Ability to self-train on new technologies
  • Basic reading, writing in English
  • Excellent Troubleshooting and problems solving skills, self-motivation and communication skills.
*Application CV download Here

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