Learning & Development Specialist

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Job Description

  • This job contributes to Starbucks success by providing partner development and training solutions, and facilitating training experiences that enhance each partner’s performance. Models and acts in accordance with Starbucks guiding principles.

Key Area of Responsibilty

  • Responsibilities and essential job functions include but are not limited to the following:
    • Consults with appropriate stakeholders regarding training needs to meet business objectives. Develops implementation strategies to ensure that training initatves are met. Links with training specialists in other business units to leverage existing programs and create best practices. Works with management to ensure that course materials are current and relevant to training needs. Recommends programs and tools, and may facilitate on-going process improvements.
    • Coordinates delivery of training programs. Conducts, facilitates and markets training programs and supports field management in execution. Observes implementation of training programs. Ensures consistency and accuracy. Administers the training program calendar, including training classes, workshops and trainer certifications.
    • Partners with subject matter experts to provide input for course content. Selects appropriate training aids. Prepares lesson plans relevant to training material.
    • Tracks and analyzes training programs by examining learner’s satisfaction levels, proficiency testing, and job performance. Implements suggestions for improvements. Measures the impact of training programs on business results.
  • Responibilities & Accountabilities
    • Calibrate partners’s performance & identify training needs from partners2. Do the training schedule & the training road map
    • Certify and assess the partners on the training certification program4  Provide coaching, training, feedback to partners
    • Prepare all the training materials to the courses for partners
    • Check knowledge & skills of partners, calibare partners aftering transfering them to the stores
    • Maintain all the training materials and resources manuals updated
  • Key Challenges
    • How to maintain the partners to apply Starbucks’ culture in the store after they are being trained in the classroom & the store as well

Job Requirement

  • Ability to communicate clearly and concisely, both orally and in writing
  • Basic skills in Microsoft Word and Power Point
  • Ability to work within large collaborative organizations
  • Ability to design training programs and deliver training
  • Ability to establish plans and manage through execution
  • Basic skills in Microsoft Word and Power Point
  • Business knowledge
  • Knowledge of adult learning principles
  • Adheres to Starbucks values, beliefs and priciples during good and bad times

For application, please download and use this form as your CV

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