Market Specialist Community Operations, Vietnamese

Việc làm đã hết hạn

Job Descriptions

  • Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Vietnamese market
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Use your problem solving skills to resolve large and complex business problems

Job Requirements

  • Bachelors degree and/or masters or equivalent experience
  • Passion for supporting the Facebook community
  • Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Fluency in written and Vietnamese and English are essential
  • Excellent written and verbal communication skills
  • Avid Facebook user, a passion for the product and ensuring an excellent user experience
  • Prior experience in Excel and SQL are a plus

Yeah!
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