Job Descriptions
- Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content
- Respond to user inquiries with high quality, speed, empathy and accuracy
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Vietnamese market
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Use your problem solving skills to resolve large and complex business problems
Job Requirements
- Bachelors degree and/or masters or equivalent experience
- Passion for supporting the Facebook community
- Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment
- Strategic thinker with strong analytical and creative problem-solving skills
- Fluency in written and Vietnamese and English are essential
- Excellent written and verbal communication skills
- Avid Facebook user, a passion for the product and ensuring an excellent user experience
- Prior experience in Excel and SQL are a plus
