Merchandise – Retail Supervisor

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Job Description

Sales Operation and Customer Service

  • Attend to customers individually, provide latest information and advice on fashion/ product trends, wardrobe-coordination, usage of products, etc. Practice complementary sale (i.e. recommend tie to go with shirt).
  • Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company, employing a consistently high level of service.
  • Maintain and update data bank of regular customers, ensure effective and systematic customer data resource system. Know the customers by their names and their shopping interests.
  • Handle and resolve customers’ feedback/ complaints; feedback to manager(s) on customer’s comments.
  • Provide support in the following areas:
    • Cashiering duties
    • Stock control
    • Housekeeping
    • Merchandise display
    • Security measures on the sales floor
    • Market information, customer feedback to superiors
    • Sales administrative procedures

Merchandising and Market Information

  • Receive and check merchandise for quantity, quality, sizes, price tags, etc.
  • Study and feedback on merchandise for quality, price line consistency, salability, delivery punctuality and reliability.
  • Display merchandise according to theme or concept from A&P Division.
  • Advice and feedback on display locations and fixtures to maximize visual impact; also, to feedback on point-of-sale, posters and publicity on the effectiveness of A&P programs.

Control of Stock Level

  • Conduct physical stock-take; check stock daily on the shelves and in the stock-room; replenish fast-moving stock, report on out-of-stocks, slow/fast moving stock; return damaged/ soiled merchandise.
  • Check price-tags

Staff Management

  • Provide OJT (Mentorship) and train retail staff and promoters on the following:
    • Provision of quality service to customers
    • Selling techniques and merchandise knowledge
    • Behave according to business etiquettes and standards set by the company
    • POS training
    • Abide by company’s grooming standards
    • Adhere to company policies, rules and regulations
  • Supervise retail staff and promoters to carry out their duties effectively and efficiently and to achieve sales, profit targets and control stock level.
  • Provide feedback to superior on staff performance.

Safety & Security

  • Monitor and control changing-room procedures.
  • Ensure that retail staff and promoters observe safety and security procedures.
  • Report any shoplifting case and/or suspicious characters to superior or security personnel.


  • Ensure that sales area, showcases and fixtures are always clean and tidy; ensure that products on display are clean and tidy.

Administrative Procedures

  • Update and maintain records of VIPs, SKU, stock, etc.
  • Daily sales records.
  • Monitor/ check staff attendance against duty rosters.
  • Comply with the Company’s rules and regulations. Any act for bribes and the Company’s information leaking out is totally unacceptable.
  • Any other duties as and when assigned by the company.

Job Requirements

  • Bachelor Degree with related major;
  • At least 03-year experience in Retail Business in which at least 01-year experience in the same position;
  • Experience in working for MNC is favorable;
  • Fluent in English for all skills: speaking, writing, listening & reading;
  • Proficient in MS Office application (Word, Excel, Access, PowerPoint, Outlook);
  • In-depth knowledge of the stores’ commodities;
  • Strong problem solving skills;
  • Hard working, trustworthy and teamwork spirit;
  • Customer-oriented and good management ability;
  • Being able to work on shift, weekends and public holidays when required;

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