- Provide service and sales excellence in identifying needs of RBWM customers to meet or exceed performance objectives.
- Deliver excellence in sales performance and quality.
- Consistently meet or exceed set performance objectives. Instill self discipline on daily individual sales activities (ex: approaching customers, prospecting, cold calling, conducting presentations, etc…)
- Deliver service quality excellence.
- Ensure all applications are submitted for approval with high standard.
- Handle customers’ complaints (if any) properly and promptly.
- Knowledge of
- Cashiering procedures and regulations
- Core products, sales referral opportunities and Customer Relationship Management system
- Appropriate branch operational procedures
- Awareness of compliance and regulatory issues as required
- Strong interpersonal and Customer service skills
- Good decision making skills and proven ability to deliver accuracy and efficiency
- Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding Customer service
- Professional manner
- Excellent in English & communication skill