Nhân Viên Information Technology

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Job Description

  • Assist Quality Assurance Manager on developing Quality Assurance Plan for the whole IT Department
    Coordinate and communicate between customers of IT function and system implementers with regards to quality aspects
  • Define standards for IT communication (reports, presentations, templates) and regularly review the IT communication activities / deliverables to ensure the quality in communication between IT and other departments
  • Define process and documentation standards for IT Service Management and regularly review the IT service quality to ensure IT services are delivered in a quality manner
  • Define process and documentation standards for System Development Life Cycle and actively involve in project quality control/monitoring to ensure the quality of project deliverables
  • Define process and standards to assess and monitor the quality of acquisition and maintenance of technology infrastructure
  • Define quality KPI for assessing operational quality of many functions within IT departments
  • Evaluate service levels delivered and quality KPIs from other IT functions and develop quality assurance reports
  • Coordinate with other IT function to define IT skills and capability requirements and based on that, determine the training needs
  • Participate in quality control activities such as system test, system integration test, security test of developed applications if necessary
  • Participate in internal/external audits, regional assessments
  • Follow up findings from Regional and Auditors
  • Perform Processes Training across IT Departments.

Job Requirements

  •  B.S in Quality Management, Software Development or Information Technology related technical discipline
  • At least three years software development related experience and;
  • At least two years in software quality assurance;
  • Sound understanding in Software Development Life Cycle (SDLC) or CMMI;
  •  Sound understanding in IT Infrastructure Library (ITIL) or IT Service Management;
  •  Ability to work independently;
  • Good at analyzing and documenting processes;
  •  Attention to details;
  • Good communication and influencing skills;
  • Good English skills in reading and writing;
  • Good Problem Solving skill
  • Good Confliction Solving skill
  • Good Presentation Skill
  • Systematic, Logic and Professional working

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