Personal Trainer Audit Officer

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Job Description

Personal Trainer (PT) Audit Officer provides administrative support for the daily operations of the PT department with a main focus on reports’ system; maintain internal procedure and help to make working cooperation with other Departments smoothly & accurately.
In this role you will be responsible to work with club level managers & staffs.

  • Do daily reports of club level
  • Make and edit reports as requested by Senior Management
  • Audit club’s issues based on KPI requested from Fitness Manager and Internal PT Audit Manager
  • Prepare documents, support Fitness Manager in Department internal recruiting processes such as arranging interviews, checking required documents, submitting papers & coordinating with HR Departments on further details
  • Instruct and assist Personal Trainers all steps related to PT CRM system
  • Gather and manage PT Staff profile information
  • Support on sending emails to related Departments about PT’s issues, members’ issues at club level
  • Do checking on club & personal’s revenue and session services
  • Cooperate with HR and Accounting teams to ensure basic salary and commissions are correct, and solve incurred cases
  • Support Personal Training team on De-compliant & Non-compliant issues and other issues related to members and Personal Training contracts
  • Support Education team on all papers required for internal training classes, translate documents and assist foreigner Master trainer on communication in classes if any
  • Provide document translation when needed.

KEY PERFORMANCE INDICATORS:

  • 100% reports and forms sent on time.
  • Have an updated and full understanding of all policies and procedures related to Personal Training services
  • 100% ensure required task done
  • Analyze, understand and quick response to all cases happened at club related to Fitness team

Job Requirements

  • Diploma / Bachelor Degree or above
  • English speaking is essential
  • Microsoft Words, Excel and Power Point skills.
  • Administrative working experiences are preferred.
  • Proven ability to meet deadlines
  • Are extremely organized
  • Passionate about Fitness

Yeah!
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