Premium Banking Assistant

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Job Descriptions

  • Maintain excellent customer relations and customer service
  • Contribute to the improvement in profitability of the business through undertaking effective individual reviews and identifying opportunities for referral activity
  • Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers’ needs
  • Build and strengthen customer relationships with existing customers and establish new relationships with potential customers
  • Meet service performance standards through responding to customer enquiries and resolving customer problems/ complaints efficiently

Job Requirements

  • Knowledge of country retail capability
  • Experience of front line interactions and dealing with banking customers
  • Experience of working in a sales environment, and knowing how to achieve performance objectives
  • Strong ability to build relationships and rapport with customers
  • Strong communication skills
  • Good command of English in both writing and speaking
  • Influencing and selling skills
  • Familiarity with financial markets, investment products where applicable
  • Accuracy & commitment to getting it right first time.
  • Ability to consistently deliver outstanding customer service.

 

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