Product Support Engineer

Việc làm đã hết hạn

Job Descriptions

  • Investigate, triage and resolve issues with internal tools and platforms.
  • Respond to production support tickets and reports from non-technical teams.
  • Prioritize issues and troubleshoot them independently while coordinating with Engineering team and other non-technical teams.
  • Ensure quality of service and quickly resolution to all production problems across a variety of complex TIKI and third party technologies, applications, tools, products and services.
  • Identify areas of automation and create tools for team’s efficiency improvements.

Job Requirements

  • Bachelor’s degree in Computer Science or a technical field with 1+ years experience.
  • Working knowledge of SQL is required.
  • Good coding, debugging skill. PHP, Python are preferred.
  • Working knowledge of Magento platform is a great bonus or other experience in e-commerce platforms.
  • Good written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and nontechnical users.
  • Strong background in user support and familiarity with current web practices and concept.
  • Excellent interpersonal, and problem-solving skills with a strong desire to learn and to share.
  • This is a critical supporting role, be ready for weekend incidents and work rotation.
  • Know how to smile.

Benefits

  • Competitive salary.
  • Great opportunity working with all Tiki’s e-commerce products and platforms: B2C, Fulfillment, Logictics, Payment, …
  • Dynamic, challenging and collaborative working environment.
  • Be part of one of the important teams to coordinate engineering teams and other nontechnical teams.
  • Modern, fun and open working office, cafeteria.
  • Performance review (twice a year), 13th month pay based on performance.
  • Insurance and healthcare.
  • Special internal programs for Tikiers.

Yeah!
Cảm ơn bạn đã đăng ký, hệ thống sẽ gởi email thường xuyên cho bạn.

Tự tin chiến thắng
mọi cuộc phỏng vấn!

Thư viện câu hỏi phỏng vấn đa dạng với nội dung được góp ý bởi các chuyên gia nhân sự hàng đầu.

 

Gửi video trả lời phỏng vấn của bạn để nhận được những lời khuyên hữu ích
từ chuyên gia.

Hãy cài đặt ứng dụng ngay hôm nay!