Product Support Engineer

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Job Descriptions

  • Investigate, triage and resolve issues with internal tools and platforms.
  • Respond to production support tickets and reports from non-technical teams.
  • Prioritize issues and troubleshoot them independently while coordinating with Engineering team and other non-technical teams.
  • Ensure quality of service and quickly resolution to all production problems across a variety of complex TIKI and third party technologies, applications, tools, products and services.
  • Identify areas of automation and create tools for team’s efficiency improvements.

Job Requirements

  • Bachelor’s degree in Computer Science or a technical field with 1+ years experience.
  • Working knowledge of SQL is required.
  • Good coding, debugging skill. PHP, Python are preferred.
  • Working knowledge of Magento platform is a great bonus or other experience in e-commerce platforms.
  • Good written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and nontechnical users.
  • Strong background in user support and familiarity with current web practices and concept.
  • Excellent interpersonal, and problem-solving skills with a strong desire to learn and to share.
  • This is a critical supporting role, be ready for weekend incidents and work rotation.
  • Know how to smile.


  • Competitive salary.
  • Great opportunity working with all Tiki’s e-commerce products and platforms: B2C, Fulfillment, Logictics, Payment, …
  • Dynamic, challenging and collaborative working environment.
  • Be part of one of the important teams to coordinate engineering teams and other nontechnical teams.
  • Modern, fun and open working office, cafeteria.
  • Performance review (twice a year), 13th month pay based on performance.
  • Insurance and healthcare.
  • Special internal programs for Tikiers.

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