Job Descriptions

  • To perform check-in and check-out procedures.
  • To check and make keys for guests and make reports on condition of guests and security.
  • To understand, update and provide information related to reservation business, service and to promote other products of the company.
  • To answer phone calls and provide information of the hotel (in accordance with proper procedures and policies of the hotel).
  • To record all urgent or unusual calls and report if needed or required.
  • To take all information of customers via phone calls, mail or email. Welcome, take care and support guests during their stay as well as during check-in and check-out procedures.
  • To check, control outgoing calls, ensure all calls are counted in bills and payment requests.
  • To check, follow up revenue from phone, adjust when needed.
  • To keep strongbox safe.
  • To record and check rack rates, update the prices applied for specific types of guests (according to prescription of Marketing and Reservation Department.
  • To check and make keys for guests and make reports on condition of guests and security.
  • To exchange foreign currencies.
  • To sell rooms for drop-in guests, support in receiving bookings when needed.
  • To receive alarm requests of guests, to make lists and forward to staff on night shift.
  • To make daily, monthly reports relating to revenue.
  • To handle all complaints of guests with authority allowed. Timely report all issues or complaints, comments of guests to Front Office supervisor or higher authorities.
  • To support relevant departments.
  • To implement other tasks assigned by superior.
  • Other tasks requested by General Manager and Head of Department.

Job Requirements

  • Male only
  • Diploma or Degree in Hotel Profession.
  • Experience in field of Customer Service or Reception.
  • Extremely high spirit of Customer Service.
  • Computer skills: Proficient in Microsoft Office.
  • English: Good communication skills.

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