Job Descriptions
- To perform check-in and check-out procedures.
- To check and make keys for guests and make reports on condition of guests and security.
- To understand, update and provide information related to reservation business, service and to promote other products of the company.
- To answer phone calls and provide information of the hotel (in accordance with proper procedures and policies of the hotel).
- To record all urgent or unusual calls and report if needed or required.
- To take all information of customers via phone calls, mail or email. Welcome, take care and support guests during their stay as well as during check-in and check-out procedures.
- To check, control outgoing calls, ensure all calls are counted in bills and payment requests.
- To check, follow up revenue from phone, adjust when needed.
- To keep strongbox safe.
- To record and check rack rates, update the prices applied for specific types of guests (according to prescription of Marketing and Reservation Department.
- To check and make keys for guests and make reports on condition of guests and security.
- To exchange foreign currencies.
- To sell rooms for drop-in guests, support in receiving bookings when needed.
- To receive alarm requests of guests, to make lists and forward to staff on night shift.
- To make daily, monthly reports relating to revenue.
- To handle all complaints of guests with authority allowed. Timely report all issues or complaints, comments of guests to Front Office supervisor or higher authorities.
- To support relevant departments.
- To implement other tasks assigned by superior.
- Other tasks requested by General Manager and Head of Department.
Job Requirements
- Male only
- Diploma or Degree in Hotel Profession.
- Experience in field of Customer Service or Reception.
- Extremely high spirit of Customer Service.
- Computer skills: Proficient in Microsoft Office.
- English: Good communication skills.
