Reservation & Customer Services

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Working place: Floor 10, Charmvit Building, 117 Trần Duy Hưng, Cầu Giấy, HN

Job Descriptions

  • Coordination with Space Control & Sales for booking orientation & handle reservation
  • Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.
  • Compliance with Principle’ Manual & circulars to ensure cargo bookings are in line with regulation, policies.
  • AWB stock control.
  • Arrange Cargo Loading Plan for flights and coordination with Operation team.
  • Help desk information (outgoing & incoming cargo)
  • Tracing/tracking.
  • Handle claim, solve irregularity (both outgoing & incoming).
  • Reservation handling/confirmation to customer.
  • Helpdesk information.
  • Other misc duties
  • Channel of report: to Space Control & Sales Supervisor. Critical issues are escalated to Cargo Manager.

Job Requirements

  • Female only
  • College graduation with background knowledge on import export, customs, international payment or relevant subjects.
  • At least 01 year experience in logistics and transportation industry (Customer service, sales, etc).
  • Good command of English in both speaking and writing skills.

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