Identifies corporate sales opportunities to achieve personal and hotel revenue goals.
Understands the overall market competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the hotel based on market conditions and hotel needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
Uses sales resources and administrative/support staff effectively.
Conducts site inspections.
Creates contracts as required.
Supports Hotel’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports hotel’s Customer Service Standards and hotel’s Brand Standards.
Provides excellent customer service consistent with the daily service basics of the brand.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
Sets a positive example for guest relations.
Provides accurate, complete and effective turnover to Event Management.
Interacts with guests to obtain feedback on product quality and service levels.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to New World Hotels.
Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Perform other daily tasks as directed by the Sales Manager/ Director of Sales
Candidate must possess at least a College Degree, Bachelor’s Degree
At least 1 year(s) of working experience in the related field is required for this position.
Responsible for proactively soliciting and managing corporate sales accounts
Fluent in English both written and spoken
Excellent communication skills
Knowledgeable regarding principles and processes for providing personalised customers and personal services
Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
Be creative and well organized, understand the importance of team work in high pressure situations
Good computer skills
Experience working at an international hotel in the same capacity