Sales Manager – Liberty Hotel

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Job Descriptions

  • To allocate sales team as per market share and client types in order to maximize revenue targets of room, banquet, restaurant as well as other hotel’s income.
  • To look for, research and modify potential client.
  • To develop new client, maintain relationship and their consuming.
  • To communicate and maintain current loyalty guest.
  • To instruct, supervise sales activities and revenue of sales staff.
  • To develop, maintain the consistence of hotel’s standard image.
  • To collect market information, market trend of competitors.
  • To establish close relationship with clients and targeted clients such as companies, travel agents, airlines, representative office, association, government’s guest, officer.
  • To consolidate agreement and commitment to guest and guest’s requirements, to give guidance and on site check relating departments on those commitments, requirements.
  • To develop approaching measures to staying guest at the hotel in order collect comments and evaluations on guest’s satisfaction to hotel’s products and services.
  • To immediate resolve or recommend measure to resolve guest’s complaints.
  • To contribute to the development of market share:
  • To determine targeted market shares and demands, standards that meet requirements of that market shares.
  • To analyze strategy, business status of competitors, base on that to recommend appropriate strategy.
  • To execute tasks relating to personnel’s management and development: train, coach, evaluate, reward, promote, discipline to the department’s staff. To join in the recruitment of new staff. To issue necessary procedures that relating to selling activities, guest’s contact, etc.. of the department.
  • To maintain professional working manner, appropriate behavior in dealing with guest and colleagues, to ensure the elegant appearance.
  • To make report on operating status of current in charge area, to recommend periodic or suddent petitions to Director of Sales and Marketing.
  • To take part in the organization and implement events proposed by Sales & Marketing Department: Thank you party, festival, hotel’s event, etc…
  • To be ready to take other tasks subject to assignment of General Manager.

Job Requirements

  • Diploma/ Certificate in Business Administration, Hotel Management preferred.
  • 2 – 3 year experience on the same position.
  • Experience in team management.
  • Excellent skills In Customer Service.
  • Leadership and well organized.
  • IT skills: good in Microsoft office.
  • English: good writing and communication skills.

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