Senior Educational Consultant

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Job Description

Sales Supervision

  • Lead the Educational Consultants in achieving the sales targets (both class numbers and average numbers) set for Public Course students through activities consistent with the company’s sales and marketing strategy
  • Issue weekly Class Situation report, monthly conversion, comers & quitters reports and others upon requests
  • Supervise enquiries and follow up enquiries procedure
  • Manage waiting list, lapsed students to make sure having a pool for filling up classes and opening new classes

Customer Service Supervision

  • Supervise and improve level of customer service through working closely with the Educational Consultants, marketing staff, academic (including teachers)
  • Follow placement test procedure to give the best first impression to students. Ensure Placement Tests are correctly administered for each student before they commence any course of study at Apollo.
  • Supervise the telephone calling & answering skills & procedures of the whole team
  • Supervise attendance registers

Public Courses Administration Supervision

  • Supervise the administration of all products offered on a public course basis. Ensure that all necessary administration work for the products is conducted in an accurate and timely fashion.

Customer Service Team Supervision

  • Prepare and review as necessary job descriptions and reviews for the Educational Consultants
  • Conduct regular staff meetings for Educational Consultant team. Ensure educational consultant teams are informed, inspired and motivated
  • Monitor, train to ensure the team is empowered to follow the policies and procedures to maximize the customer service

Educational Consultant team supervision

Other duties assigned by the Centre Manager.

Job Requirements

  • Vietnamese national
  • Holder of Bachelor’s degree preferably in Foreign Languages or Foreign Trade
  • Be proactive, interpersonal, and detail-oriented
  • At least one year experience in the same position in FMCG companies is an advantage (regardless of industry)
  • Excellent written and verbal communication skills, both in English and Vietnamese
  • Proven selling and persuasive skill
  • Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook)

 

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