Senior Learning & Development Associate

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Job Description

  • Support local operations team to enhance and align customer service standards, product knowledge and fashion acumen to achieve global consistency for CHARLES & KEITH GROUP.
  • Delivery various in-house learning and fashion programmes (including OJT) to achieve Company’s core values and business goals
  • Conduct various assessments and audits to ensure transfer of learning for retail and fashion programmes
  • Review training evaluation and feedback to improve training effectiveness
  • Perform training administration in accordance to ogranizational requirements
  • Provide feedback on learning and fashion programmes to enhance employee skills so that they are equipped with necessary skills to achieve organizational goals
  • Assist in frontline colleagues’ Learning Needs Analysis and provide feedback to HQ on learning needs to support company’s global needs
  • Champion various projects and initiatives to enhance employee engagement among partners
  • Responsible for other relevant learning and customer service initiatives

Job Requirements

  • Diploma/Degree in related fields
  • Minimum 2 years working experience in conducting trainings, preferably in Retail/Beauty industry
  • Proficient in MS Office applications (PowerPoint/ Word/ Excel)
  • Pro-active, independent and meticulous
  • Excellent communications and interpersonal skills
  • Strong customer orientation
  • Training/ L&D certifications will be a plus
  • Strong interest in fashion styling
  • Fun, vibrant & outgoing personality with great personal style
  • Keen sense of fashion and a passion for the fashion industry

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