Senior Ticketing Staff

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Job Descriptions

  • Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.
  • Issue tickets to customers via booking system.
  • Escalate support cases as per company’s criteria.
  • Manage airline health and CAPTCHA viewer.
  • Achieve daily performance targets defined by the supervisor
  • Ensure all cases are solved within required timeframe following company’s SOPs.
  • Escalate any issues or product improvement suggestions to the related stakeholders

Job requirements

  • Minimum 1 years’ experience in travel industry and customer support
  • Experience with GDS ticketing systems
  • Certified for Abacus, Galileo, and/or Amadeus systems by either IATA , Airlines or GDS a strong plus
  • Experienced working to performance targets.
  • A strong understanding of customer service principles.
  • Willingness to work in shifts (24/7)
  • Focused attitude for solving customer’s issues quickly and comprehensively
  • Excellent command of spoken and written English and Vietnamese.
  • Minimum of a bachelor degree in relevant field.


  • High Salary (Basic Salary + Bonus).
  • Working in a dynamic and fast growing global company.
  • Advanced career development with overseas training and working opportunities.
  • 15 annual leaves.
  • Health insurance.
  • Cool laptop.
  • Free lunch and parking.
  • Travel allowance on Traveloka apps and web.

Địa chỉ văn phòng

117-119 Ly Chinh Thang, Ho Chi Minh City, District 3, Ho Chi Minh, Vietnam
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