Service Point Intern

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Job Descriptions

As an intern with DHL eCommerce, you will be trained in a professional working environment with friendly and capable supervisors and international experts. You will learn a lot about logistics, supply chain, as well as business development through doing the following tasks:

Operational Tasks

  • Support the activities at DHL’s Service Point (Parcel Shops): parcel acceptance, data entry, data upload, enquiries solving;
  • Support the operational activities related to Service Points: coordinating among Operation team, Service Point owners and customers; data entry and basic data analysis;
  • Control service quality to ensure good and consistent service experience for all customers of Service Points;
  • Prepare the training document for Service Point owners;
  • Communicate with DHL’s project team with all issues arising during the job.

Commercial Tasks

  • Acquire partners (shop owners), setup a network of DHL Service Points in designated area for the convenience of senders;
  • Support and maintain good relationships with all Service Point owners in designated area;
  • Promote and explain DHL’s Service Point products and services.

Job Requirements

Desired Skills / Qualifications

  • Good communication skills and service-orientation are a must;
  • Problem-solving skills;
  • Flexibility, curiosity and hands-on mentality;
  • Basic knowledge in retail/ ecommerce;
  • Basic data processing skills;
  • Proficiency in English is an advantage;
  • Willingness in doing field-work and research.

Minimum Educational Qualification

  • Third or last year at University with business-related degree

Other information

  • Period of working: 3 months
  • Working hours: 10am to 19pm; 5days per week. Working in weekend may be required.
  • Working location: Shops in Tan Binh, Tan Phu

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