Station Manager / Duty Officer

Việc làm đã hết hạn
  • For DO – Tainan station – For Citizens of Taiwan only
  • For DO- Taipei station – For Citizens of Taiwan only
  • For SM – Hong Kong station – For Citizens of Hong Kong only
  • For SM – Siem Reap station – For Citizens of Cambodia only

Job Descriptions

  • Complete Daily Report, Sales Report via doing sales function at check-in counters.
  • Ensure to submit all relevant investigation report and complaint on time
  • Ensure monitoring ground handlers/ outsource’s staff performance
  • Check flight movements and ensure its accuracy updated to Flight View
  • Monitor OTP to ensure flight departure on time
  • Brief wheelchair vendor on special handling and other special handlings to passengers.
  • Disseminate new information to staffs during briefing, including Prebook Meal.
  • Update staff on latest ancillary product and push to sell
  • Under instructions from Station Manager, liaise with General Sales Agent (GSA) to work on deploy commercial plan and update to Head office about commercial issue, including sales and market share from other competitors.
  • To perform cash collection at sales and excess baggage counter.
  • Ensure sales collection is correct and issue remittance on time to company bank account.
  • Report to Finance for discrepancy of handling reservation and ticketing system
  • Ensure compliance of SOP and T&C related to ground operations, commercial, including invoice, receipt and payment, cash-in/cash-out control procedures.
  • Promote and sell all ancillary income.
  • Conduct walkabouts checks to ensure smooth operations at all areas
  • Attend and support staff on passengers’ complaint
  • Practice service recovery – solve and provide correct information to passengers
  • Provide corrective measure to improve services
  • Conduct training and show good example to the staff
  • Ensure safety & security at all time
  • Check email and reply in appropriate time frame
  • Passenger handling and crisis management ( Flight delays, divert, cancellations)
  • Monitor staff performance and ensure follow KPI, OTP

Job Requirements

  • Possess a recognized Bachelor’s Degree in Business studies/ Administration/ Management/ Accounting/ IT/ Statistics or equivalent
  • With working experience in the aviation/customer service/ hotel or travel industry (Duty Officer minimum 1 year and Station Manager minimum 5 years)
  • High comfort level working in a diverse environment
  • Able to travel as when it is required.
  • Possess personal traits: friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
  • Proficient in oral and written English
  • Good computer skills and proficient in Excel, Word, Outlook, and Access
  • Ability to maintain high confidentiality, tactful and discretion when dealing with people
  • Possess good interpersonal and communication skills to collaborate effectively with internal and external customers

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