Systematically perform the CFP follow-up of students to ensure that they are onboarded adequately and understand the WSE method and remain engaged during their studies at Wall Street English.
Monitor students’ progress, investigate student difficulties, and perform study habits reviews to make sure they stay on track. Motivate off-track students to study correctly and adequately.
Help organize and implement student mingling/networking activities on a daily/weekly basis in order to increase students’ engagement and emotional connection with Wall Street English.
Gather knowledge on students’ “Highly Motivating Goals” in order to increase their levels of engagement, to add value for efficacy purposes, to provide career/academic guidance, and to increase the number of upselling opportunities.
Identify opportunities from complaints or issues asfor service, sales, and operations development and improvement.
Coordinate with Education Consultants, Personal Tutors, Teachers, and Service Officers to achieve the highest levels of student satisfaction.
Report to the Head of Operations any inappropriate practices that might breach Wall Street English policies.
Attend all relevant trainings and briefings.
Responsibility: Achieve KPIs on a monthly basis
KPI 1: Achieve Referral target
KPI 2: Achieve Renewal target
KPI 3: Achieve Upsell target
Daily referral lead collection
Daily/weekly mingling/networking activities
Preferably a Bachelors Degree
Minimum 1 year work experience in customer service — preferably in hospitality, banking, and/or education.
At least Level 8 of English based on the Global Scale of English.
Very social with high levels of emotional intelligence.
Experience in handling complaints is an advantage.
Proactive, able to handle stress, and results-oriented.