Technical Support Engineer

Việc làm đã hết hạn

Job Descriptions

  • Presales Engineer – Power
  • Support presales activities, e.g. proposal generation, product position, solution offer, responding to technical clarifications in tender.
  • Support presales site activities, e.g. preliminary site visit, coordinating trial test supports / preparation.
  • 2D and 3D AutoCAD graphics drawing capability.
  • Match customer needs with ENP products / systems / services & translate end-to-end solution to sales proposition with clear customer value and benefits.
  • Give support partners/subcontractors to do products installation.
  • Provide training to partners, customers on system operations, solutions.
  • Provide pre-sales technical support to the sales force to address customers ‘usability, solutions, and implementation issues.
  • Prepares technical presentations of power and cooling solutions, architecture – feature design and delivers to customers.
  • Work co-operation with local & regional technical support, service & sales team Implementation Services – Monitoring (DCIM)
  • Site survey for installation deployment planning
  • Listing monitored equipment and which protocols they are available.
  • Driver programming for monitored equipment.
  • 3D graphics drawing, textmod programming
  • Preventive maintenance service for all monitoring equipment (on site)
  • Give support partners/subcontractors to do installation/configuration
  • Hand-over monitoring projects to end-users
  • Training customer on system operations/export data
  • Testing and configuration
  • Sale consulting – Monitoring (DCIM)
  • Providing pre-sales technical support to the sales force to address customers ‘usability, solutions, and implementation issues
  • Prepares technical presentations of monitoring solutions, architecture – feature design and delivers to customers
  • Work co-operation with local & regional technical support, service & sales team

Job Requirements

  • University degree in Electrical & Electronic Engineering, Mechanical engineering or related fields.
  • Applicants graduated from Hanoi University of Science & Technology, or University of Transport & Community, or University of Science are preferred.
  • At least 1 years’ experience in electrical, cooling system or more work experience in a similar role
  • English fluently with at least 3 skills: Listening, reading & writing.
  • Have knowledge on industrial communication protocol (Modbus/BACnet)
  • Details, careful, dynamic and hard working.
  • Must be able to work in team, in good spirit, take initiatives and under pressure Other technical skills
  • Experience of UPS, Precision Cooling would be advantage
  • Experience of Datacenter architecture would be great advance Other skills:
  • Good at negotiation, communication and technical presentation skills.
  • Excellent in logical thinking.
  • Keen to learn the new things at work.
  • Strong problem solving skills, concentration, pro-active and independent.
  • Willing to take business trip to HCM, DN.

Yeah!
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