Tele-sales cum Custom Service Officer

Việc làm đã hết hạn

Job Descriptions


  •  Contacting potential and existing customers to introduce inform and promote overseas study opportunities.
  • Providing answers on products and services offered by the company or direct the prospects to appropriate staff or responsible teams.
  • Keeping and updating call records and note useful information collected.
  • Doing follow up calls for events

Customer Service

  • Dealing directly with customers either by telephone, electronically or face to face
  • Responding promptly to customer inquiries
  • Handling and resolve customer complaints
  • Performing customer verifications
  • Managing customers’ contacts (update and follow-up)
  • Keeping records of customer interactions and feedback on the service provided by counselors and other staff.
  • Maintaining and developing the relationship with customers via a number before sales and after sales activities.
  • Designing and proposing before sales and after sales activities
  • Following up on customer interactions
  • Providing feedback on the efficiency of the customer service process
  • Handling Online enquiries on Web and Facebook. Send to counseling team for further follow up.

Job Requirements

Education and Experience

  • University degree holder (preferably from an English language or social sciences or education major)
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Knowledge of tele-sales process

Key Competencies

  • Interpersonal skills
  • Communication skills: listening, questioning skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

Cảm ơn bạn đã đăng ký, hệ thống sẽ gởi email thường xuyên cho bạn.

Tự tin chiến thắng
mọi cuộc phỏng vấn!

Thư viện câu hỏi phỏng vấn đa dạng với nội dung được góp ý bởi các chuyên gia nhân sự hàng đầu.


Gửi video trả lời phỏng vấn của bạn để nhận được những lời khuyên hữu ích
từ chuyên gia.

Hãy cài đặt ứng dụng ngay hôm nay!