Tele-sales cum Custom Service Officer

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Job Descriptions


  •  Contacting potential and existing customers to introduce inform and promote overseas study opportunities.
  • Providing answers on products and services offered by the company or direct the prospects to appropriate staff or responsible teams.
  • Keeping and updating call records and note useful information collected.
  • Doing follow up calls for events

Customer Service

  • Dealing directly with customers either by telephone, electronically or face to face
  • Responding promptly to customer inquiries
  • Handling and resolve customer complaints
  • Performing customer verifications
  • Managing customers’ contacts (update and follow-up)
  • Keeping records of customer interactions and feedback on the service provided by counselors and other staff.
  • Maintaining and developing the relationship with customers via a number before sales and after sales activities.
  • Designing and proposing before sales and after sales activities
  • Following up on customer interactions
  • Providing feedback on the efficiency of the customer service process
  • Handling Online enquiries on Web and Facebook. Send to counseling team for further follow up.

Job Requirements

Education and Experience

  • University degree holder (preferably from an English language or social sciences or education major)
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Knowledge of tele-sales process

Key Competencies

  • Interpersonal skills
  • Communication skills: listening, questioning skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

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