Trainee, Client Support Center

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Job Descriptions

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Client Servicing

  • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
  • Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company’s quality standards
  • Provide “in office” research, administrative and operational support to senior staff
  • Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc
  • Ensure client service deliverables are aligned with the regional client service standards

Functional/ Technical

  • Maintain an accurate and up-to-date knowledge on research techniques and applications
  • Integrate multiple data sources to answer business issues
  • Perform quality checks on all reports for alignment to request, accuracy and correctness
  • Ensure standard operating procedures within area of responsibility are observed
  • Recommend improvements in work processes within area of responsibility

Job Requirements

  • A/ BS Required
  • Good at data analysis.
  • Ability of listening to and understanding the client
  • Customer service skill
  • Ability of doing multiple, complex tasks
  • Working time: 8:30AM-17:30PM from Monday to Friday, in 6 months

Benefits

  • We value, uphold and celebrate diversity of opinions, styles and background. Young or experienced, outgoing or introspective, colleague or coach, artiste or athlete – you don’t have to be what you’re not. At Nielsen, you can BE YOU.
  • Everything you do has an impact on clients, colleagues and communities. You’ll be part of something big. Our insights drive decisions that have the power to bring about tremendous change. At Nielsen, you can MAKE A DIFFERENCE.
  • We recognise that great people make great organizations. Your growth matters to us, and we provide abundant opportunities to stretch, challenge and develop your untapped potential. At Nielsen, you can GROW WITH US.

* CV in English

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