Investigate, identify, and prevent/remove product quality issues by reviewing user engagements, accounts, transactions, user-generated content, advertisements, local business listings, and/or search results in order to enforce product-specific policies.
Identify Vietnamese market trends, and recommend strategy adjustments based on market trends and patterns. Communicate effectively with English and Vietnamese speaking clients.
Lead and participate in special projects/initiatives: innovate and implement large-scale quality improvements to processes and/or systems by conducting data analyses and making recommendations, troubleshooting technical issues, and refining processes around customer support and product expansion.
Increase efficiency through processes and system enhancements.
Collaborate with cross-functional groups such as Engineering and Product by exposing product vulnerabilities and providing feedback on systems/tools/process in order to increase automation while providing a better experience for our users.
Bachelor’s degree in Computer Science, Engineering, Statistics, Mathematics or related discipline, or equivalent practical experience.
Ability to speak and write in English and Vietnamese fluently and idiomatically.
MS or PhD degree in Computer Science, Engineering, Statistics, Mathematics or related discipline
2 years of experience in one of the following areas: internet technology, online search, e-commerce, or online advertising/publishing, policy enforcement/user trust/risk/fraud investigation/product abuse
Strong experience and knowledge of SQL (with experience working on multiple large datasets).
Ability to analyze data and provide clear solutions with a strong attention to detail