Trust and Safety Analyst (Vietnamese)

Việc làm đã hết hạn

Job Descriptions

  • Investigate, identify, and prevent/remove product quality issues by reviewing user engagements, accounts, transactions, user-generated content, advertisements, local business listings, and/or search results in order to enforce product-specific policies.
  • Identify Vietnamese market trends, and recommend strategy adjustments based on market trends and patterns. Communicate effectively with English and Vietnamese speaking clients.
  • Lead and participate in special projects/initiatives: innovate and implement large-scale quality improvements to processes and/or systems by conducting data analyses and making recommendations, troubleshooting technical issues, and refining processes around customer support and product expansion.
  • Increase efficiency through processes and system enhancements.
  • Collaborate with cross-functional groups such as Engineering and Product by exposing product vulnerabilities and providing feedback on systems/tools/process in order to increase automation while providing a better experience for our users.

Job Requirements

  • Minimum qualifications:
    • Bachelor’s degree in Computer Science, Engineering, Statistics, Mathematics or related discipline, or equivalent practical experience.
    • Ability to speak and write in English and Vietnamese fluently and idiomatically.
  • Preferred qualifications
    • MS or PhD degree in Computer Science, Engineering, Statistics, Mathematics or related discipline
    • 2 years of experience in one of the following areas: internet technology, online search, e-commerce, or online advertising/publishing, policy enforcement/user trust/risk/fraud investigation/product abuse
    • Strong experience and knowledge of SQL (with experience working on multiple large datasets).
    • Fundamental understanding of HTML, CSS, JavaScript and familiarity with typical web practices, as well as experience with Python/Java/C++.
    • Ability to analyze data and provide clear solutions with a strong attention to detail

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