Zalo Group – Senior User Research Executive

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Job Description

  • Design and conduct user research to evaluate new and current products.
  • Conduct qualitative studies, including field observation and interviews, remote and in-person usability studies.
  • Design quantitative studies, including experiments and surveys.
  • Identify and explore new opportunities before they make it onto the drawing board.
  • Collaborate closely with other researchers, designers, product managers, and engineers.
  • Adapt and innovate research practices to meet the team’s needs under tight time frames
  • Synthesize and communicate research findings to support business decisions.
  • Gain understandings of Zalo users in Vietnam and other countries

Job Requirements

  • Minimum of 1-year user research experience in practices or academia.
  • Mastery of research methods, with an emphasis on qualitative or quantitative research.
  • Demonstrate an ability to plan and conduct research in close collaborations with people in a variety of expertises, including design, engineering, and product management.
  • Ability to clearly, concisely, and persuasively communicate research findings verbally and in writing.
  • Demonstrate a strong drive to explore and define research opportunities throughout the company.
  • Willingness to travel within Vietnam and abroad.

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